E-commerce and marketplaces
Account blocked or funds withheld on a marketplace?
For marketplace sellers, the account is the store. A block, a suspension or withheld funds can stop the business overnight. Acting quickly and in the right way makes a difference to the outcome.
The practice is dedicated to sellers and companies that operate on Mercado Livre, Shopee, Amazon, TikTok Shop and other digital platforms in Brazil, in their disputes with the platform itself.
The most common cases are account suspensions or blocks, withheld balances, removed listings, loss of reputation, catalogue disputes, trademark infringement complaints and penalties applied without a clear explanation.
The path starts with the platform's own channels, through a well-grounded appeal. When that does not solve the issue, it moves on to a formal notice and, if necessary, to court.
When to seek advice
- Your account was suspended or blocked without a clear explanation.
- The platform is withholding your funds.
- Your listings were removed or you lost your catalogue.
- You received a trademark or intellectual property infringement complaint.
- You want to register your trademark to protect your listings against copies.
- You are about to start selling on a new platform and want to understand the rules.
How it works
Account review
Reading the platform's messages, the account history and the applicable terms of use.
Appeal on the platform
Preparing the defence through the internal channels, with the documents the platform usually requires.
Formal notice
A formal out-of-court notice to the platform when the appeal does not bring an adequate response.
Court action
When necessary, a lawsuit to restore the account, release funds or recover losses, including requests for urgent relief.
Frequently asked questions
Can the platform block my account without notice?
The terms of use provide for cases of suspension, but the platform must state the reason and give an opportunity to respond. Unjustified blocks can be challenged.
My funds were withheld. Can I get them released?
It depends on the reason for the hold. When it has no basis or lasts longer than is reasonable, it is possible to request the release, including in court.
I received a trademark infringement complaint. What now?
You need to check who filed the complaint, whether the trademark is registered and whether your product is original or authorised. The response should be quick and well documented.
Does having a registered trademark help on marketplaces?
Yes. The main platforms offer protection programmes for owners of registered trademarks, which make it possible to report copies and protect listings.
Do I need to be in São Paulo to be assisted?
No. Assistance can be provided remotely, for sellers anywhere in Brazil.